Motivating Others: Communicate Clearly
Each of the previous six columns presented a step to motivating others: inspire
confidence, demonstrate enthusiasm, ask “what’s in it for others," delegate
responsibly, help people learn from their mistakes and listen effectively.
The seventh step is to communicate clearly.
- Quite simply, clear communication enables others to understand what we
want. Often the problem is not that people lack motivation to behave a
certain way; they just don’t understand what is expected of them.
Clear communication portrays a positive image. People are more
motivated and respond better to those who present the best image of the
organization, the task at hand and themselves.
Communicators who communicate clearly and openly are perceived as being
more honest and trustworthy. As we said last month, people are more
motivated by people who they perceive to be honest and trustworthy.
Communication with others demonstrates positive regard for them and
makes them feel more important; therefore, resulting in higher morale,
better performance, more satisfaction and long term positive attitude.
Finally, clear communication is at the heart of all healthy
relationships. Communication allows us to connect with others and
thereby motivate them to perform well.
success in motivating others depends on your ability to communicate
clearly with them. If you can’t communicate, don’t attempt to motivate. Next month we will look at another step to help you motivate others.