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March 2008 - Management: Know Your People—Part 2

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John Kline, PhD, inspirational and motivational keynote and after-dinner speaker and corporate trainer.March 2008

Management: Know Your People—Part 2

In the last column I discussed the importance of knowing things about people in your organization or group so you could manage more effectively.  I suggested you should be able to answer seven questions about each person.

It is important to know things about the people who report to you, but it is equally important to know your responsibility to them and their perceptions of you.  You will be no better manager than your people let you be.  Here are seven questions which bear directly on fulfilling your responsibility as a manager.

Are you providing the person opportunities for growth?
Are you using the person’s knowledge skills and abilities?
Does the person think you demonstrate appropriate behavior?
Does the person think you encourage and care about your people?
Does the person feel he or she can communicate honestly with you?
Does the person believe you listen carefully and non-judgmentally?
Have you let the person know how much you care about him or her?

To effectively manage people you need to know them and understand your relationship to them.  Take time to think about these seven questions and the seven from last month’s column.  Then act on them and you will be a better manager.
John Kline
Montgomery, Alabama
jkline@klinespeak.com

December 2006 - Motivating Others: Communicate Clearly
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