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December 2007 - Management: Eliminating Process Interference Factors

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John Kline, PhD, inspirational and motivational keynote and after-dinner speaker and corporate trainer.

December  2007

Management: Eliminating Process Interference Factors

Effective managers get the job done.  They do it by managing people and managing processes.  With that said, to be effective, managers must eliminate process interference factors.

A process interference factor is anything that stands in the way of performing the process or completing the task. Process performance problems are often rooted in management’s failure to provide the complete spectrum of resources—namely, time, tools, guidance, policies, and facilities.  When a manager discovers a process interference problem, his or her first action should be to supply required resources.

If a manager asks subordinates to complete a one-hour task in 10 minutes, they may have the willingness, skills, and tools to do the task; but they will fail. They will experience process interference because there simply is not enough time to complete the task. If subordinates do not receive adequate training, have the tools necessary to do the job, receive proper guidance, understand the policies, or have the required facilities, they likely will fail—not through their own fault, but because they experience process interference. Managers should not expect their subordinates—no matter how good they are—to be able to succeed without appropriate and necessary resources. Effective managers monitor the process so they can remedy anything that interferes with its completion.
John Kline
Montgomery, Alabama
jkline@klinespeak.com

December 2006 - Motivating Others: Communicate Clearly
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