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December 2007
Management: Eliminating Process
Interference Factors
Effective managers
get the job done. They do it by managing people and managing processes.
With that said, to be effective, managers must eliminate process
interference factors.
A
process interference factor is anything that stands in the way of
performing the process or completing the task. Process performance
problems are often rooted in management’s failure to provide the complete
spectrum of resources—namely, time, tools, guidance, policies, and
facilities. When a manager discovers a process interference problem, his
or her first action should be to supply required resources.
If a
manager asks subordinates to complete a one-hour task in 10 minutes, they
may have the willingness, skills, and tools to do the task; but they will
fail. They will experience process interference because there simply is
not enough time to complete the task. If subordinates do not receive
adequate training, have the tools necessary to do the job, receive proper
guidance, understand the policies, or have the required facilities, they
likely will fail—not through their own fault, but because they experience
process interference. Managers should not expect their subordinates—no
matter how good they are—to be able to succeed without appropriate and
necessary resources. Effective managers monitor the process so they can
remedy anything that interferes with its completion. |
John Kline
Montgomery, Alabama
jkline@klinespeak.com
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December 2006 - Motivating Others: Communicate Clearly
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